Faults can build up or just happen, no matter what precautions have been taken. When they do, it is vital to initiate and implement the necessary measures as soon as possible. We are ready for unexpected events; we have set up our own service centers worldwide or have recruited expert service partners and certified them based on our own strict requirements. When someone comes from us, you can be sure it will always be a technically well trained technician who can provide quick assistance.
100% availability and connection to our emergency service outside office hours
Register the issue and passing it on to the right specialist
Categorization (standstill, problem analysis, inquiry)
Call from a well prepared specialist
Remote diagnosis, troubleshooting if possible
Preparations for a visit by a technician or spare part dispatch, if needed